Salesmen and service writers, this tip is for you, and trust me, it will make you Thousands!
It’s supplementing. Yeah, I know you have an in-house supplementor, or your boss uses an outsourced company to process supplements, it doesn’t matter. You are the first supplementor. I’ll explain.
When I got into this industry, I was told, “Hey, knock these doors and ask if the homeowner wants a roof inspection” to be 100% honest, I had no clue what I was actually doing. But I did it. Day 1 I got my salesman on three roofs, and as my carrier continued, I started closing deals and eventually met with the adjuster. Now, I had a simple rule, don’t throw crap at the wall, and because of this rule, I was on roofs with real damage, and guess what, they were getting approved, but they weren’t as profitable as Steve’s projects. One day I was eating lunch with Steve and his now ultra-successful son in the industry, and I asked him, “how do you get your claim average so high” he then and there listed off 15 or 20 items that the insurance company was either forgetting on most claims, like cornice returns or generators and also trending items. I don’t think he used the word trending, but he knew what the insurance companies were approving, and he asked for it, and he got it. You see, supplementing happens at every significant point in the claim.
– On the adjustment
hey Mr. Adjuster, just a reminder that this drip edge is painted to match the house
– Preproduction
hey desk adjuster, these are the codes, missing items, waste factor, and manufacturer specifications
– Mid-production
Email to desk adjuster with photos of damaged decking
-Postproduction
desk adjuster, here is the permit
We have a video out on why it’s essential to set an expectation and supplement every one of these steps but for now, work on bringing up these items ol’ Steve was talking about and if you need help coming up with a list, email me, and I’ll send you the top 10 items you should be bringing up to your field adjuster.
As usual, you can stop by our website claimjuicer.com and use the always free supplement calculator to see what your potential supplements could be