Who is the Best Insurance Company for Claims?

Best Insurance Companies

My title was clickbait, well, sort of. Let me explain.

From door-knocking, running an insurance restoration company to now being a part of Claim Juicer, I’ve been asked a question over and over again, and if you are watching this video, you have to. It’s when a customer asks, “who is the best insurance company for claims”. I’m not going to lie, there are insurance companies that I would not touch with a 10-foot pole, but for the most part, ALL insurance companies are both terrible and great. I say this because they change, like a lot. I remember specifically talking to Jon Potter years ago about an insurance company that was buying everything. Bird poop, hail… Lichen, Hail… Moss, hail… Nail pops, hail.. And if you’ve been in the industry, you know this to be accurate As crazy as it is, those same companies will turn 180 and deny EVERYTHING the very next year. Obviously, the latter is more frustrating, but it’s something to be aware of and have a strategic plan for because the reality is, big-business-insurance-companies do what they want. 

I was talking about this subject with an old coworker, and he told me a story that didn’t sit well. He had said that his company stored about 40 roof inspections this season and plans to file next year because three insurance companies likely wouldn’t cover the damage as they would have in years past. I have so many feelings about this, but again, it’s all a byproduct of Big-business-insurance-companies doing what they want, and the terrible part, there is nothing we can do about it without either acting as an adjuster or playing their game like my old coworker is. 

You can learn some tips and tricks and honestly, knowledge is the best combatant, but do you have a plan if this happens to one of your contingency contracts?

There is a second level to this, which comes on the approved claims side. It’s what happens when a bad estimate is written, which is one of those trending items that we discussed in the last post. Insurance companies jump from one estimating writing software to another, trade staff adjusters for IA field adjusters, and even subcontract their desk adjusters to third-party companies. I was on a call with an IA the other day, and he said, “Nate, we just switched to Symbility, and I have no clue how to use it. I was told if I approve starter on its own line, I’ll be fired, and my claim approval size went from 70 thousand to 20 thousand.” This is a guy who has been with the company for as long as I can remember and truly understand the industry, or at least we thought he did.

Well, long story short, he took my supplement and submitted it to the senior adjuster (per their new procedures), and after a bit of time it, did, get approved, and on that final call, he told me that our supplement was a necessary supplement, but unlike others, it got pushed through. He congratulated me (which felt weird) on the stylistic approach and how we backed them into a corner. 

My point is, insurance companies (for the most part) change and adapt, and we also need to change and adapt.

if you’d like to know more about how you can combat these tactics using Claimjuicer, visit us online at claimjuicer.com

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